Program focus: Mental Health
What is One Stop Talk/Parlons maintenant?
One Stop Talk/Parlons maintenant (OST/PM) offers free virtual counselling services and seamless entry into child and youth mental health services across Ontario. The program serves as a single access point to mental health services for children and youth aged 0-17, connecting them with registered and experienced therapists across the province. Our agency’s therapists and an integrated network of province-wide infant, child, and youth mental health agencies support this program.
- Counselling by registered therapists spanning Ontario, including our agency’s therapists
- Immediate access to free therapy; no prior booking or appointment required
- Focuses on addressing one issue at a time and provides the freedom to access the service as many times as needed
- OST/PM is not anonymous – the program requires children and youth to provide information about themselves, including their name, date of birth, and postal code, to receive service
- Start with a conversation, leave with a plan. No matter why you connect, children and youth co-create a personalized plan with their therapist, which is shared with them
- Navigation services are available if additional assistance beyond the session is needed. OST/PM directly refers clients to additional services as close to them as possible in the child and youth mental health sector
- OST/PM has dedicated Francophone therapists and interpretation services to over 200+ languages, including ASL
Who can contact One Stop Talk/Parlons maintenant?
- Children and youth (aged 0-17 years) located in Ontario
- Parents and caregivers located in Ontario are recommended to access the service with their child(ren)
When is the service available?
- Monday to Friday, 12 PM to 8 PM EST
- Saturday 12 PM to 4 PM EST
Entry to the service closes 45 minutes before posted closure time to allow all clients to be served by end of service
What can we help with?
No issue is too big or small. If it’s important to you, it’s important to us.
Program focus: Communication Skills, Community Awareness, LGBT, Mental Health, School, Skill Development, Socializing, Violence Prevention, Youth Engagement more…
The Respect in Schools Everywhere (RiSE) Program is a youth-led, school-based violence prevention and mentorship program for grades 9 – 12 students. RiSE provides resources and programming for grades 7 – 8 students in feeder schools to the host school.
Youth participants are responsible for developing and facilitating workshops focused on bullying, mental health, social media education, stigma, and conflict resolution. RiSE has developed a program model for schools that is evidence-informed practices and incorporates current and relevant research. RiSE is currently delivered at David and Mary Thompson however any high school may request the program at their site.
Get In Touch with RiSE on Instagram
Program focus: Abuse, Anti-Human Trafficking, Behaviour Difficulty, Budgeting, Case Management, Child Welfare, Communication Skills, Developmental Disability, Employment, Housing, Immigration, Legal, LGBT, Life Skills, Male identified, Mental Health, Postnatal, Psychoeducation, Resume building, School, Sex Work, Sexual Relationships, Skill Development, Socializing, Substance Abuse, Trauma, Work more…
The Gender-Based Violence Program provides free support to individuals who are involved or at risk of being involved in human trafficking or those who have been involved in the sex trade by choice, circumstance, or coercion. The program is grounded in treating trauma, relational therapy and addressing human rights. Our team works from a strength based, sex-positive, harm reduction and trauma-informed approach. We believe in empowering survivors to have self-worth and to build healthy support systems.
Our team is composed of Trauma Therapists, Community Outreach Workers and Peer Navigators. The GBV program offers the following services centred around client-directed service planning:
- Trauma Therapy. Our therapists use a trauma-informed approach to help clients overcome psychological trauma. The GBV program recognizes that individuals who access our services often experience a combination of acute and developmental trauma. An acute trauma can be one where a person perceives a threat to one’s life, body, or emotional safety. Developmental trauma can occur because of adverse and chronic childhood experiences, such as neglect and abuse. As a result of trauma, people may have difficulty coping with their experiences, which can be very distressing and disruptive to daily functioning. Our therapists support individuals by working toward managing trauma symptoms, reducing shame and blame and building healthy relationships. Our therapists apply various therapeutic modalities in this process, including relational therapy and EMDR, as well as provide psychoeducation for participants and their family.
- Community Outreach & Education. The GBV team is available to provide outreach and education to youth 12-29 years old in various settings. Outreach and education take a preventative, non-judgemental approach to human trafficking/sex trafficking and incorporate topics such as healthy relationships, safety, consent and boundary setting. Concurrently, as part of our outreach, the GBV team can provide education on the topics of sex trafficking and trauma-informed care to service providers.
- Case Management & Service Navigation. Our Community Outreach Workers assist individuals with finding safe and affordable housing, accessing financial assistance, finding medical care, obtaining identification documents or legal consultation, school enrollment, job searching and can provide external referrals when needed. Assistance with life skill development, goal setting and budgeting support is also available
- Peer Support & Navigation. Our Peer Navigators actively advocate to reduce and end sexual exploitation. They act as support workers to encourage trauma recovery, build hope, confidence, and resilience within participants. The lived experience of the Peer Navigators lessens the isolation that many survivors feel, by creating a sense of belonging, connecting survivors with each other and to community-based resources. They can also offer assistance with appointments, court support, and aid with safety planning
- Support Group. Our Peer Navigators run an online support group with support from one of our Trauma Therapists. The group focuses on life skills and social/recreational activities.
- Internet Child Exploitation (ICE) Counselling Program. This program offers short-term (8-12) immediate counselling sessions for children and youth who are victims of internet sexual exploitation and to their immediate family members. *ICE is available by referral only via the Ontario Provincial Police and BOOST. Learn more about ICE .
Any questions can be directed to the Gender-Based Violence Program at GBVinfo@stridestoronto.ca or 416-438-3697 ext. 13265.
On November 9, 2022, the Government of Canada endorsed the National Action Plan to End Gender-based Violence. Preventing and addressing GBV in Canada requires a coordinated national approach, with federal, provincial and territorial governments working in close partnership with survivors, Indigenous partners, direct service providers, experts, advocates, municipalities, the private sector and researchers.
The work of Strides Toronto’s Gender-Based Violence Program supports the vision of a Canada free from gender-based violence and supporting victims, survivors and their families regardless of where they live.
- Youth aged 12 – 29 years
- Residing in Toronto
- Involved in or at risk of being involved in human trafficking and/or current or previous involvement in the sex trade by choice, circumstance, or coercion
- All gender identities welcomed
- Have an identified need or goal to address
Please note that we are not a crisis service. If you are in immediate danger, please contact 911 immediately. The Canadian Human Trafficking Hotline (1-833-900-1010) is available 24 hours, 7 days a week for telephone support and referral information.
Get in touch with us on Instagram
Program focus: Abuse, Autism, Behaviour Difficulty, Developmental Disability, LGBT, Mental Health, School, Sex Work, Skill Development, Trauma more…
Help Ahead: Access for Infants, Children, Youth & Families
Help Ahead is a free referral phone service to help connect infants, children, youth up to 18 years old and their families to mental health and addiction services in their community. Our goal is to help those in need find and get mental health help as efficiently and quickly as possible.
Anyone under the age of 18 experiencing a mental health issue or anyone who wants to support someone under the age of 18 and wants access to mental health services can call.
If you are a young person, you might call if you:
- Feel anxious or worried
- Feel depressed, sad or angry
- Are being bullied
- Don’t feel yourself…
- Want more information about mental health and addiction services in your community.
If you are a parent/caregiver of an infant or child, you might call if:
- Your infant/child is crying inconsolably; having tantrums; irregular sleep or eating patterns;
- You are worried about your infant/child’s development; feeling overwhelmed and frustrated by parenting; or asking, “is this just a phase?”
- You want more information about mental health and addiction services in your community.
Service providers, doctors, teachers, school social workers, child protection services and any other support service can call Help Ahead too for more information, but we will need the expressed consent of the person or parent to refer to a service.
Program focus: Abuse, Behaviour Difficulty, LGBT, Mental Health, Nutrition, School, Sex Work, Trauma more…
The What’s Up Walk-In® Clinic is Toronto’s only free, six day a week mental health counselling walk-in service for children, youth, young adults, and families. The clinic helps with issues such as depression, anxiety, self-harm, suicidal ideation, sexual identity matters, bullying, behavioural concerns, addictions, and anything else that might be on one’s mind. All the information you provide is confidential.
Therapists offer single sessions up to an hour long. We don’t judge. We will support you in your concerns and work collaboratively with you. The focus is on abilities, resources, and skills that you have, or you want to develop. Together we will target a priority concern and develop a plan with you that you feel comfortable with. If you feel you need more help, you can come back to the What’s Up Walk-In. All our therapists are clinically trained.
The clinic is barrier free, and accessible. No health card or appointment is necessary and it’s completely free! The What’s Up Walk-In network is a collection of 6 agencies operating at 8 sites across the City of Toronto.
Hours of service
In-person Sessions at Strides Toronto (as of February 5, 2024)
Monday, 12 PM – 8 PM
Tuesday, 12 PM – 8 PM
Thursday, 12 PM – 8 PM
Friday, 12 PM – 5 PM
Location: 1200 Markham Road, Suite 200, Scarborough
Wednesday, 12 PM – 8 PM
Friday, 2 PM – 8 PM
Saturday, 10 AM – 4 PM
To be connected to a counsellor for a telephone or video session, call us at 416-438-3697 press 1 and then enter ext. 12230 for reception.
- Registration closed 1h 30 mins prior to the end of in-person service hours.
- No appointment is necessary; first come, first served.
- Face masks are recommended for in-person sessions.
- Services closed on statutory holidays.
Supported by RBC:
In partnership with:
Program focus: ADD/ADHD, Autism, Behaviour Difficulty, Child Development, Communication Skills, Developmental Disability, LGBT, Mental Health, Parenting, School, Skill Development, Socializing, Trauma more…
Children, youth up to age 18, their mental health professional and families can access psychiatric consultation via virtual platform. Youth and family must be connected to a service provider to support the referral process.
This service requires a referral by a mental health professional who has worked with the child/youth and family and is knowledgeable of their situation. The mental health professional will be involved in the entire process following the psychiatric consultation and will follow up with the client on any recommendations.
All referral forms must be faxed to 647-689-2788. If you have any questions, please email the Urban Tele-Mental Health Service Coordinator at email@example.com or call us at 416-438-3697 ext. 14292.
Program focus: Behaviour Difficulty
The Priority Access for Students (PAS) Program provides individual and family focused counselling services as well as case management for Toronto District School Board and Toronto Catholic District School Board students and their families.
Students who need support and help are identified and referred by their school social workers to this program. Counselling can be provided in home or in office and includes collaboration with the schools to support students and their families around their identified mental health needs.
The goal of PAS is to prepare youth to function independently and effectively within the school environment, the greater community and in the home. We also work to prevent youth from needing more intensive services like a Residential Treatment program in the future. Trained clinicians provide Individual and Family Therapy once a week or up to two times a week if needed. Sometimes workers will meet clients in their community, at their school, or in their home, but we encourage in-office sessions at flexible times during the day or evening.
We will also connect youth to community resources that might be difficult to access.
Program focus: Behaviour Difficulty, Child Welfare, Life Skills, Mental Health, Trauma
Priority Access for Child Welfare (PACW) Services helps children and youth that are at-risk of being placed in child welfare because of challenges at home; severe difficulties at school that could lead to loss of school placement; or has significant mental health and/or addiction issues and child welfare has become involved. Depending on the need of the family, therapists can meet with youth and their caregivers between 1 to 2 times per week.
The goals of the program are to reduce the severity of the difficulties in the home, improve relationships and reduce the risk for out-of-home placement. Services are offered in a range of settings (e.g. our office, the community, child welfare office and sometimes the home) using a treatment plan that is created collaboratively with the child/youth/family. Trained therapists provide children/youth/families with tools to help develop healthy behaviours, better relationships and enable youth to function positively and effectively in the home whilst addressing their mental health and/or addiction issues.
A referral needs to be made by the social workers at Children’s Aid Society Toronto (CAS) or Catholic Children’s Aid Society (CCAS) to Strides Toronto.
The social worker from CAS or CCAS will ask for consent from the family and send Strides Toronto the referral form asking the therapist to help support family. The therapist will then contact the family directly and we will all agree a time to meet.
Program focus: Behaviour Difficulty, Life Skills, Mental Health, School, Trauma
The Day Treatment – Youth program provides an educational setting combined with therapy that helps young people to deal with a variety of problems and helps them to return to the school system or enter the work force. Youth eligible for Day Treatment are between 12 to 18 years old and are not able to succeed in a community school.
The student’s schedule includes three academic periods and one period of therapy, including Adolescent Life Skills and Dialectical Behaviour Therapy (DBT). The focus on therapy allows youth to explore personal areas of strength and focus on development skills in the areas of: mood regulation, anger management, communication skills, relationship building, self-esteem/self-awareness, responsibility, stress management, substance use, and problem solving. Youth take part in planning their own program and future goals. Each classroom is staffed by an Strides Toronto Child and Youth Worker and a TDSB teacher. An Individual and Family Therapist is also assigned to the young person and their family to help navigate day treatment services and provide ongoing counselling
In general, youth that are referred to the program have at least one of the below diagnoses:
- Attention Deficit Hyperactivity Disorder
- Oppositional Defiant Disorder
- Obsessive Compulsive Disorder
- Bipolar Affective Disorder
- Anxiety Disorders
- Major Depression
- Conduct Disorder
- Learning Disability
- Post Traumatic Stress Disorder or Personality Disorder.
In addition, many of these youths have difficulties with peers, authority figures, family members and/or involvement with youth criminal justice system. The average length of treatment is one year, with three to six months of follow-up to ensure a successful transition to mainstream or alternative program as well as consultation with agency psychologist and consulting psychiatrist on a regular basis.
Strides Toronto’s Day Treatment Program operates in cooperation with the Toronto District School Board and is open to youth residing in Scarborough, from all Toronto School Boards.
We have five Day Treatment Programs:
- Highschool: Two programs at Cedarbrae Collegiate & one program at Winston Churchill Collegiate
- Elementary: Grades 7 and 8 at Charles Gordon Senior Public School and Donview Middle School
We also offer a Youth Justice Day Treatment Program. This is a high school program for young people up to 21 years old that are involved with the Youth Justice System. This is done in partnership with Springboard. We serve youth from around the Greater Toronto Area (GTA). To access this service, you must be referred by probation through Springboard.
On average students remain in our program for a year. Some stay for one semester and others can stay for longer. The program is individualized, and length of stay is discussed / agreed upon with the client / family and treatment team.
Students entering the program need to have an expressed mental health concern and be open and committed to engaging in counselling.
Our program is not ideal for youth who present with intellectual disabilities given the intensive cognitive based therapy modality.
- Youth or family member can call Help Ahead at 1-866-585-6486.
- You will then be required to complete a telephone intake.
- Referrals can be sent by schools / TDSB Centralized Intake, but clients and families still need to contact intake to provide consent to service.
Program focus: Abuse, Behaviour Difficulty, Mental Health
Our Community Counselling program helps children, youth and their families understand, overcome and manage personal problems and/or mental health issues. This might include feeling overwhelmed, anxious or depressed, dealing with trauma, addiction, behaviour issues, or conflicts in relationships with peers or within the family. This might include anxiety, depression, trauma, addiction, behaviour issues, or conflicts in relationships and within the family.
The goal of community counselling is to provide therapy, either individually or with families/caregivers, to help the child, young person and/or family explore options, find solutions, develop coping strategies, identify strengths, locate information, provide resources and promote healing, resiliency and self-empowerment so the young person can be successful in their home, school and community.
Our staff are clinically trained in a variety of counselling styles and approaches. We will work with you to meet you where you’re at and to determine the best type of therapy for you.
What to expect?
In your first session you will learn about the service, get to know the therapist, we want to get to know you and what you may be struggling with, you can ask questions, see if we are a right fit for you, or if another program may be better suited to your needs
To learn more about some of the benefits and risks of counselling, visit our FAQ page!
You can also access our What’s Up Walk-In service and you feel you need longer term counselling, let the therapist know and they can direct you.
Self-Referral: A youth or family can refer themselves to Community Counselling. Just ask to speak to our intake line. If a family or caregiver is calling on behalf of the youth, Intake will schedule a time to contact the youth to get verbal consent before continuing with the intake process.