Privacy and Policies

Strides Toronto is committed to protecting the privacy of clients/participants in accordance with the Canadian Centre for Accreditation (CAA) standards, the Personal Health Information Protection Act (PHIPA) and The Personal Information Protection and Electronic Documents (PIPEDA).

If you have any concerns regarding a breach of confidentiality, please contact Dina Franchi, Strides Toronto’s Privacy Officer, via or or 416-438-3697.

General Information

Strides Toronto views protecting client/participant privacy as paramount. All inquiries for information are documented in the data information system called the Client Record. If at any time Strides Toronto receives a request for information, the client/participant will be contacted and advised of the request. Where appropriate, consent to disclose information will be requested.

Strides Toronto is currently working to unify the policies of Aisling Discoveries and East Metro Youth Services. Please return to this page to find our policies on

  • Equity, Inclusion and Anti-Racism
  • Clients’ and Families’ Rights and Responsibilities Policy
  • Donors’ Rights Policy
  • Health and Safety Policy
  • Privacy Policy

Privacy and Confidentiality at Strides Toronto

At Strides Toronto, we collect personal information about our clients and participants and inform them how and why this information will be used. Since personal information can help to identify a person, we treat this information with the utmost care. Unless required by law, this information is not disclosed without permission and consent. We inform our clients how the data we collect will be used.

As a client, you have the right to:

  • Privacy and confidentiality
  • Make a complaint
  • Be treated with dignity and respect without any discrimination
  • A safe and secure environment.

All Strides Toronto employees, students, and volunteers must sign an oath of confidentiality prior to their involvement with the agency and are expected to uphold this agreement. However, in cases where clients are at risk of being physically, sexually, and/or emotionally harmed or there is an imminent danger to self, others, or property, Strides Toronto has a legal obligation to break confidentiality. Strides Toronto staff, students, and volunteers are required by the Child and Family Services Act to report to the appropriate authorities any instance of a child or youth who needs protection.  Clients requesting the destruction of their file must wait until their 28th birthday (as per Ministry of Children, Community and Social Services guidelines) at which point they can request, in writing, that their file be destroyed.

E-communication, which includes the use of cell phones, e-mail, video call, social media outlets, etc., may be used for the purpose of programming and communication with Strides Toronto programs and staff.  Strides Toronto clients understand that if they choose to communicate by email/text/video call, Strides Toronto cannot guarantee complete confidentiality.  Examples of how security may be breached include, but are not limited to:

  • Use of public computer, sharing your computer and/or cellular phone
  • Leaving or storing confidential material on a computer screen and/or a cellular phone for others to see
  • Loss of computer and/or cellular phone
  • Computer or communication service being hacked or use of monitoring software

Children and Young Persons’ Rights

In Ontario, the Child, Youth and Family Services Act, 2017 outlines your rights as a child or young person receiving services related to foster homes, group homes, youth justice, secure treatment facilities, mental health, developmental and/or physical disabilities. This includes counselling services and many more. If you have questions about the Child, Youth and Family Services Act or to find out about the laws that protect you, click here or visit


Strides Toronto is committed to providing a welcoming environment for all individuals who visit our Centre. We strive to provide facilities to accommodate individuals with disabilities by eliminating accessibility barriers.

Issues or Concerns – Complaint Procedure

Strides Toronto is committed to offering the best service possible. Your thoughts and suggestions are important to us. We encourage you to comment on our performance at any time, even if you have a complaint. To share your concern(s) we recommend you start by talking to your support worker, then, if necessary, escalate to 1) their supervisor, 2) their manager, 3) their director, then to the Executive Director. Finally, if your issue is still not adequately addressed, contact the Board of Directors.

You can also contact our Privacy Officer.

In Writing

If you would like to leave a complaint in writing, please place your comment in an envelope, and mark the envelope with ATTN: PRIVACY OFFICER. Leave it with the receptionist at either:

  • 1200 Markham Road, Suite 200, M1H 3C3
  • 325 Milner Avenue, Suite 110, Scarborough, ON M1B 5N1

Your communication will be delivered to Dina Franchi, Strides Toronto’s Privacy Officer. 

Email or by phone
If you would like to email a complaint or speak with Dina Franchi, Strides Toronto’s Privacy Officer, please contact her at or or 416-321-5464.

Cookie Policy

Strides Toronto collects information and tracks user patterns anonymously on its website by using a browser feature called a “cookie”, which is able to identify your browser—but not you—to our computers. This information is used solely to enable us to provide you with a useful online experience and to find ways to improve our site. Although cookies are widely used, it may be possible to disable cookies via the browser settings on your computer. However, doing so may affect the functioning of some websites. We cannot use cookies by themselves to disclose the individual identity of any site user, and we never combine information gathered by a cookie with personally identifiable information like your name, telephone number, or even your e-mail address, without your consent.