Program focus: Abuse, Behaviour Difficulty, LGBT, Mental Health, Nutrition, School, Sex Work, Trauma more…

The What’s Up Walk-In® Clinic is Toronto’s only free, six day a week mental health counselling walk-in service for children, youth, young adults, and families. The clinic helps with issues such as depression, anxiety, self-harm, suicidal ideation, sexual identity matters, bullying, behavioural concerns, addictions, and anything else that might be on one’s mind. All the information you provide is confidential.

Therapists offer single sessions up to an hour long. We don’t judge. We will support you in your concerns and work collaboratively with you. The focus is on abilities, resources, and skills that you have, or you want to develop. Together we will target a priority concern and develop a plan with you that you feel comfortable with. If you feel you need more help, you can come back to the What’s Up Walk-In. All our therapists are clinically trained.

The clinic is barrier free, and accessible. No health card or appointment is necessary and it’s completely free!  The What’s Up Walk-In network is a collection of 6 agencies operating at 8 sites across the City of Toronto.

Hours of service

In-person Sessions at Strides Toronto (as of March 1, 2024)
Monday – Thursday, 12 PM – 8 PM
Friday, 12 PM – 5 PM
Saturday, 10 AM – 4 PM
Location: 1200 Markham Road, Suite 200, Scarborough

Virtual Sessions
Friday, 2 PM – 8 PM

To be connected to a counsellor for a telephone or video session, call us at 416-438-3697 press 1 and then enter ext. 12230 for reception.

  • Registration closed 1h 30 mins prior to the end of in-person service hours.
  • No appointment is necessary; first come, first served.
  • Face masks are recommended for in-person sessions.
  • Services closed on statutory holidays.

Supported by RBC:

In partnership with:

Program focus: ADD/ADHD, Autism, Behaviour Difficulty, Child Development, Communication Skills, Developmental Disability, LGBT, Mental Health, Parenting, School, Skill Development, Socializing, Trauma more…

Children, youth up to age 18, their mental health professional and families can access psychiatric consultation via virtual platform. Youth and family must be connected to a service provider to support the referral process.

This service requires a referral by a mental health professional who has worked with the child/youth and family and is knowledgeable of their situation. The mental health professional will be involved in the entire process following the psychiatric consultation and will follow up with the client on any recommendations.

All referral forms must be faxed to 647-689-2788. If you have any questions, please email the Urban Tele-Mental Health Service Coordinator at urbantelementalhealth@stridestoronto.ca or call us at 416-438-3697 ext. 14292.

UTMH Referral Form

UTMH Consent Form

UTMH Follow-up Form

Program focus: Abuse, Behaviour Difficulty, Child Welfare, Mental Health, Trauma

The Infant Mental Health program offers a variety of family-focused, multidisciplinary mental health assessment and treatment services that are inclusive and accessible to all families living in Scarborough. Services are provided at Strides Toronto, in the home, or in the community at a time convenient for the family.

The program strives to strengthen parent child interactions by focusing on building positive family relationships to improve healthy social and emotional development of infants and children (birth to 3 years old) in partnership with their families and communities.

Parents with young children under the age of 3 years who are concerned about their children’s behaviour (separation anxiety, sleep difficulties, eating concerns, excessive crying, or challenging behaviour) are eligible for this service.

Program focus: Abuse, ADD/ADHD, Behaviour Difficulty, Child Development, Child Welfare, Communication Skills, Mental Health, Parenting, Skill Development, Socializing, Trauma more…

Live-in treatment at Strides Toronto is an intensive, therapeutic, twenty-four-hour care and treatment program for children whose social, emotional and behavioural difficulties are such that they have been unable to adequately function in a family setting, even with the provision of less intrusive service alternatives such as outpatient counselling or Day Treatment.

The program provides a range of services including assessment, twenty four-hour care and treatment; in-home support related to parenting and child management; children’s groups; individual child and family treatment; and aftercare. Program consultants are available as required for psychological and psychiatric assessments as well as on-going treatment consultation. Other specialized assessments are arranged as required e.g., speech and language, occupational therapy and neuropsychological testing.

The purpose of the program is to promote opportunities for children and their families to learn and practice new social skills and regulate emotions that will enable the children to return home. For those children for whom returning home is not possible, emphasis is placed on preparing them for integration into their next home environment.

“Betty’s Place” is a staff operated treatment program located in a residential neighborhood that serves six children at one time (male and female). The program is funded and licensed by the Ministry of Children, Community & Social Services under the Child and Family Services Act.

Quick Access
Quick Access is a bed designated to the various Child Welfare agencies for their clients who require access for children needing immediate placement. Clients who are admitted through the Quick Access process will receive the same treatment as any other client admitted through the Regular Service process.

Eligibility Details

Residential Service is provided to children primarily between the ages of 6-12. Children are referred through Help Ahead Central Point of Intake from across Toronto. The specific admission criteria for the service include:

  1. Children who continue to experience social/emotional difficulties in their home environment despite previous less intrusive interventions.
  2. Children must have at least average intellectual potential, i.e. children who do not require educational services designed for the developmentally delayed.
  3. Child must be able to be safely maintained in an unlocked community setting.
  4. Families must be willing to be involved in monthly treatment planning meetings, family work, in house behaviour management sessions, and attend organized family events within the residence
  5. A child who may have a mild form of autism will be considered.
  6. Children with physical handicaps will be considered given the limitations of our site.

The Live-In Treatment program is funded by Ministry of Children, Community and Social Services (MCCSS).