Strides Toronto is committed to providing a welcoming environment for all individuals who visit our Centre. We strive to provide facilities to accommodate individuals with disabilities by eliminating accessibility barriers.

Strides Toronto Multi-Year Accessibility Plan

Strides Toronto has prepared this multi-year plan containing the deliverables and activities we’ve completed and will continue to work on over the next 3 to 5 years. This plan also outlines strategies for preventing and removing barriers to accessibility and meeting the requirements set out in the Ontarians with Disability Act, 2005 (the “AODA”) and related Regulations.

Strides Toronto 2021 Multi-Year Accessibility Plan

Accessibility for Ontarians with Disabilities Act (AODA)

The AODA requires our Centre to meet certain standards in providing services that enable people with disabilities to have equal and fair access to the services we offer. We strive to meet these standards and inform the public about our efforts. We welcome your feedback on the accessibility of our services and locations.

Our web site meets Web Content Accessibility Guidelines (WCAG) A level standards for accessibility. If you encounter any problems, please use our Contact Us page to let us know.

Wheelchair and Stroller Access

325 Milner Avenue location: At our Milner site, there are power assisted entry doors into the main building from the south parking lot. There is an access ramp on the north site of the building and power assisted entry doors into our main reception area to our Centre. Wheelchair accessible washrooms are located on the main floor of the building in which our suite is located.

Autism Services location (120 Middlefield Road): At our Middlefield site, there is an access ramp. The doors at this site are locked and there is a door bell to request entry. Wheelchair accessible washrooms are available. Our suite is on the first level of the building.

1200 Markham location: At our Markham Road location, there are power assisted entry doors into the main building from the south parking lot. Wheelchair accessible washrooms are located on each floor and facilities designed specifically for trans clients, clients with disabilities, and mothers and fathers who want access to gender-neutral family rooms with change stations are located on the third floor.

Access to Other Sites: If you are visiting one of our other sites, please discuss your access needs in advance with your therapist or contact person at our Centre.

Service Animals

Your service animal is welcome to accompany you to your appointment, please inform your therapist or contact person at our Centre in advance so that appropriate arrangements are made.


Sign Language Interpreters
If you require sign language interpreter please inform your therapist or contact person in advance of your appointment so that necessary arrangements can be made. Every effort will be made to accommodate your request.

Language Interpreters
If you would like to arrange to have an interpreter who speaks your language, please inform your therapist or contact person in advance of your visit and we will make every effort to accommodate your request.

Service Disruptions

Our staff will notify clients/visitors as soon as possible if there are unexpected disruptions to our services, for example office closure, access to elevators under repair or renovation that will limit access to the facility. Whenever possible, service disruptions will also be posted to our website and social media accounts:

Facebook: @StridesTO

Twitter: @StridesTO

Instagram: @stridestoronto

TTY Service

The messaging system at Strides Toronto (416-321-5464) permits callers to select prompts in voice or TTY format. If a caller wants to leave a TTY- format message, the message will be recorded by the system and then stored in the same mailbox that holds the called party’s voice mail. Therefore, it is not necessary to provide separate call-in numbers for voice and TTY users.

Support for TTY users does not end with call-answer capabilities. TTY users have access to nearly all of the same mailbox functions that are provided to voice users via the telephone user interface, such as the ability to generate, receive, and forward messages, do directory look-ups, and return.