Providing Feedback

Strides Toronto is committed to offering our clients and their families the best service possible. Your thoughts and suggestions are important to us. We encourage you to comment on our performance at any time, even if you have a complaint.

If you have a positive comment

We always welcome your feedback—compliments, complaints or suggestions. If you have a comment to provide about Strides Toronto, please send it to feedback@stridestoronto.ca. You can also provide your thoughts in an anonymous form here: https://forms.office.com/r/JbMkDDvykh. Please note that we may share your comments in Strides Toronto’s publications and marketing, such as our annual report or program brochures. If we do so, we will ask your permission first.

If you have a complaint/concern

To share your service complaint or concern(s), please start by talking to your support worker. Doing this will most likely address the issue immediately. If it does not, or you do not want to speak to your worker, you can phone, e-mail or schedule an appointment to share your concerns with the worker’s supervisor. If your issue remains unresolved at this level, please escalate it to their manager, followed by their director and then to the Executive Director. Finally, contact the Board of Directors if your issue is still not adequately addressed.

You can also choose to send your complaint to IncidentReporting@stridestoronto.ca.