Providing Feedback

Strides Toronto is committed to offering our clients and their families the best service possible. We always welcome your feedback—compliments, complaints or suggestions. We encourage you to comment on our performance at any time. 

Your thoughts and suggestions are important to us. If you have feedback to provide about Strides Toronto, you can do so through any of the following channels:

• speak directly to your worker at Strides or their manager
• send an email to feedback@stridestoronto.ca (we will acknowledge feedback submitted by email within one business day)
• submit a form here (this form can be submitted anonymously)
• use the suggestions boxes at our physical locations 

Complaints submitted through any of the above channels will be escalated as appropriate. Formal complaints will be managed according to Strides Toronto’s policy on feedback and formal complaints, which is available here.