One Stop Talk/Parlons Maintenant

One Stop Talk provides single-session counselling support and ensures direct referral to additional services when needed.


Infant and Child


0 – 17 years




No referral required


Children and Youth, Parents/Caregivers

Languages offered:

English, French *Translation possible




Monday – Friday, 12 PM – 8 PM
Saturday, 12 PM – 4 PM

Program focus: Mental Health

One Stop Talk / Parlons maintenant logo

What is One Stop Talk/Parlons maintenant?
One Stop Talk/Parlons maintenant (OST/PM) offers free virtual counselling services and seamless entry into child and youth mental health services across Ontario. The program serves as a single access point to mental health services for children and youth aged 0-17, connecting them with registered and experienced therapists across the province. Our agency’s therapists and an integrated network of province-wide infant, child, and youth mental health agencies support this program.

Service Details

  • Counselling by registered therapists spanning Ontario, including our agency’s therapists
  • Immediate access to free therapy; no prior booking or appointment required
  • Focuses on addressing one issue at a time and provides the freedom to access the service as many times as needed
  • OST/PM is not anonymous – the program requires children and youth to provide information about themselves, including their name, date of birth, and postal code, to receive service
  • Start with a conversation, leave with a plan. No matter why you connect, children and youth co-create a personalized plan with their therapist, which is shared with them
  • Navigation services are available if additional assistance beyond the session is needed. OST/PM directly refers clients to additional services as close to them as possible in the child and youth mental health sector
  • OST/PM has dedicated Francophone therapists and interpretation services to over 200+ languages, including ASL

Who can contact One Stop Talk/Parlons maintenant?

  • Children and youth (aged 0-17 years) located in Ontario
  • Parents and caregivers located in Ontario are recommended to access the service with their child(ren)

When is the service available?

  • Monday to Friday, 12 PM to 8 PM EST
  • Saturday 12 PM to 4 PM EST

Entry to the service closes 45 minutes before posted closure time to allow all clients to be served by end of service

What can we help with?
No issue is too big or small. If it’s important to you, it’s important to us.

To connect with a therapist, visit or call us at 1 855 416 8255.

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